Returns & Refunds

Last updated: November 2025

1. Fresh, perishable food

Because our meat is fresh, perishable produce, statutory 14-day rights of cancellation under the Consumer Contracts Regulations 2013 do not apply once your order has been dispatched. This does not affect your legal rights if the goods are faulty, damaged, or not as described.

2. Damaged or incorrect orders

If your order arrives damaged, incorrect, or below the quality you'd expect, please contact us within 24 hours of receipt with your order number and clear photos of the issue. We'll offer a replacement, store credit, or a full refund at your choice.

3. Missed deliveries

Chilled orders need someone aged 18+ to receive them. If nobody is available at the delivery address on the confirmed day and we are unable to leave the order safely, unfortunately we can't guarantee the product and cannot offer a refund for spoilage.

4. Cancelling an order

You can cancel or amend an order free of charge before we start preparing it — usually up to 48 hours before your chosen delivery or collection day. After that, cancellations may not be possible as the meat has already been cut to order.

5. Half & whole boxes

Half and whole boxes are butchered to order to your preferences. Because of this, they cannot be cancelled once butchery has started and are not eligible for refund unless the product is faulty.

6. How refunds are issued

Approved refunds are processed back to your original payment method via Shopify Payments within 5–10 working days. Store credit or replacements can usually be arranged sooner.

7. Prefer to speak to us in person?

You're always welcome to pop into the farm shop or give us a ring. We're a small family farm and we take every issue personally — get in touch and we'll sort it out.