Privacy Policy

Last updated: November 2025

1. Who we are

Pen-Y-Waun Farm is the data controller for personal information collected via this website. You can reach us at penywaunfarm@hotmail.com or on 07973 518362.

2. Information we collect

• Order information — name, delivery address, email, phone number and order details, processed through Shopify.
• Payment information — handled directly by Shopify Payments and other payment providers; we do not store card details on our servers.
• Marketing information — email address if you sign up for our 10% welcome offer or newsletter.
• Technical information — cookies, device and browsing data collected by Shopify and analytics tools to keep the shop working and secure.

3. How we use it

We use your information to process and deliver your orders, respond to enquiries, send occasional marketing emails (only where you have opted in), prevent fraud, and comply with our legal obligations.

4. Who we share it with

We share the minimum data needed with trusted providers: Shopify (store and checkout), payment processors, delivery couriers, and email tools we use to contact you. These providers act as processors on our behalf and are bound by data-protection agreements.

5. Cookies

Our Shopify store uses cookies for shopping-cart functionality, checkout, security and analytics. You can control cookies through your browser settings; disabling them may affect checkout.

6. How long we keep it

Order records are kept for at least 6 years to comply with UK tax and consumer-law requirements. Marketing data is kept until you unsubscribe.

7. Your rights

Under UK GDPR you have the right to access, correct, delete or restrict our use of your personal data, and to object to marketing. To exercise any of these rights, email penywaunfarm@hotmail.com. You can also complain to the Information Commissioner's Office (ico.org.uk).

8. Contact

Any questions about this policy? Email penywaunfarm@hotmail.com or call 07973 518362.